Returns & Exchanges
At Joe Store, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day window for returns or exchanges on all unworn items with original tags. Our streamlined process ensures that updating your wardrobe is as risk-free and effortless as possible.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Place the items in their original packaging, ensuring all tags are intact, and securely seal the box to prevent damage during transit.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return parcel.
Ship and Receive Refund
Drop off your package at any authorized carrier location; once we receive and inspect the items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing